Frequently Asked Questions
Everything you need to know about shopping with EMMIOL, from order tracking to style advice.
How can I track the status of my order?
Once your order has been shipped, you will receive an email containing a tracking number and a link to the carrier's website. You can also monitor your progress by logging into your EMMIOL account and visiting the 'My Orders' section.
What is the return policy for fashion items?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, unwashed, and with all tags attached. Please note that certain items like swimwear and jewelry may have specific hygiene restrictions.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements in both inches and centimeters. We recommend comparing these measurements to your own body or a similar garment you already own for the best fit.
Which payment methods do you accept?
EMMIOL accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay in supported regions.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout based on your specific location.
What should I do if I receive a damaged or incorrect item?
We apologize for any inconvenience. Please contact our support team within 7 days of delivery with your order number and photos of the item. We will arrange a free replacement or a full refund immediately.